Store Policy
Terms & Conditions
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We reserve the right to cancel or withdraw any product without notice.
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We reserve the right to cancel any order (specifically those that fall within the excluded delivery area) without explanation.
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Any agreed refund will be less any associate costs.
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All our products are handmade and it is therefore accepted that there might be some slight variances in size and dimensions.
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We are reliant on a timber supplier for the quality of wood supplied. Every effort will be made to source the best quality available.
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We cannot be held liable in anyway due to material shortages of any kind. We will endeavour to keep all customers updated.
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We cannot be held liable for any reason due to website downtime either as a result of general maintenance or hosting issues.
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It is the customers responsibility to ensure that all items purchased are appropriate for their pet(s) and installed as per our recommendations.
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We cannot be held liable for any damage or injury caused due to product mulfunction or failure.
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All designs, concepts, photos and illustrations remain the property and copyright of Catio Craft UK and may not be reproduced, adapted or used for any other commercial use.
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The terms and conditions are not exclusive and may be added to, changed or altered without notice
Privacy & Safety
We are committed to maintaining the accuracy, confidentiality, and security of your personally identifiable information ("Personal Information"). As part of this commitment, our privacy policy governs our actions as they relate to the collection, use and disclosure of Personal Information.
Payment Methods
- Credit / Debit Cards
- PAYPAL