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Delivery & Returns

Delivery Information

We currently only provide shipping (free) to mainland UK address only.


The following areas are excluded from free delivery;

  • Scottish Highlands

  • Northern Island

  • All offshore islands

  • International addresses


If you require delivery to any of the excluded areas, please contact us as a delivery surcharge might apply.


All orders are usually despatched within 3 to 5 days via Hermes or Yodel.

Returns & Exchanges

Our Returns & Exchanges policy is designed to give you peace of mind when shopping with us. If for any reason you are not satisfied with your catio accessories, we offer a straightforward process for returns and exchanges. Your satisfaction is our priority, and we want to make sure you can shop with confidence.
We understand that sometimes things may not go as planned, so we're here to help make it right. If you have any questions about our returns and exchanges policy, feel free to get in touch with our friendly team. We're dedicated to ensuring you and your feline friends are delighted with your Catio Craft UK experience.

Get 5% off your first order. Don't miss out!

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