We aim to source the best quality materials available. The natural pine deck boards are produced from slow grown high quality European Pine that produces tight, compact growth rings giving you a stable product. They are pressure treated to class 3 to ensure a longer life and to help resist rot and are carefully kiln dried to help reduce the risk of splitting or twisting. Wood, being a natural product with each piece being unique which may include spots, knots, pigments and small cracks. All of these are natural for a wood product. Each item is individually crafted with a light sanding to retaining that unique handcrafted appeal, making it ideal for both internal and external use.

Yes, all catio accessories can be painted, varnished or stained. All paints, varnishes or stains that are specifically designed for decking boards may be used ensuring you following the manufacturers instructions.

The installation of our products is relatively straight forward and can be done with a limited amount of tools. Phillips head screwdriver and spirit level. Optional tools: Drill with 2.5mm drill bit and PH2 bit (Phillips head) In all cases, it is advisable to first drill a 2.5mm pilot hole. Timber frame catio installation were the wire mesh is on the outside / external. Both timber (fixed to side of vertical member) and metal brackets (fixed to front face of vertical member) can be used. Timber frame catio installation were the wire mesh is on the inside / internal Metal brackets (fixed to front face of vertical member) to be used. Metal frame cation installation Metal brackets (fixed to front face of vertical member) to be used. Shelf installation into timber brackets Fix shelf from the top down into the bracket using the 45mm screws supplied. Drilling a pilot hole is advisable. Shelf installation into metal brackets Fix shelf from the bottom up through the metal bracket using the 25mm screws supplied. No pilot hole is required. A 2.5mm drill bit and PH2 bit (Phillips head) will be supplied free of charge with all orders upon request (only supplied with a valid purchase). Contact us after placing your order. For installation onto a metal catio, please contact us after placing your order and we will supply the necessary shelf tapping screws for your installation.

We have an extensive range of standards products to choose from. Should you require a non standard product, please contact us. We have made numerous bespoke items, including; special shelving, ladders and rope ladders (all can be viewed in our GALLERY).

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Place the ladder section ends with the pre-drilled holes end to end. Place the angle bracket underneath the ladder sections ensuring the large oval holes are underneath and the small oval holes are on the side. Once in position, fix the brackets to the ladder sections with the screws provided. (for the 300cm ladder, place the ladder sections end to end as per the numbers written on the end of each section).

Delivery Information We currently only provide shipping (free) to mainland UK address only. The following areas are excluded from free delivery; Scottish Highlands Northern Island All offshore islands International addresses If you require delivery to any of the excluded areas, please contact us as a delivery surcharge might apply. All orders are usually despatched within 3 to 5 days via Hermes, Yodel or Royal Mail. Returns & Exchanges Our Returns & Exchanges policy is designed to give you peace of mind when shopping with us. If for any reason you are not satisfied with your catio accessories, we offer a straightforward process for returns and exchanges. Eligibility for Refunds and Exchanges - Your item must be unused and in the same condition that you received it. - Only regular priced items may be refunded, sale items cannot be refunded. Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at catiocraftuk@gmail.com Exempt Goods The following are exempt from refunds: - Gift cards Partial refunds are granted (if applicable) - Any item not in its original condition, is damaged or missing parts for reasons not due to our error. - Any item that is returned more than 30 days after delivery. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain 14 days. Return / Exchange Shipping address - Please contact us at catiocraftuk@gmail.com for the return shipping address. - You will be responsible for paying for your own shipping costs for returning your item.